Privacy Policy
Last updated: September 7, 2026
Hike Flow LLC respects your privacy. This policy explains how we collect, use, store and share personal information when you visit, interact with or make a purchase through hike-flow.com.
We don't sell your personal information for money. Section 7 covers the nuance under state law.
1. Who we are
| Store name | Hike Flow |
| Legal entity | Hike Flow LLC |
| Business address | 3200 Las Vegas Boulevard South, Suite 600, Las Vegas, NV 89109, United States |
| support@hike-flow.com | |
| Phone | +1 (702) 784-7000 |
| Customer service | Monday–Friday, 9:00 AM–9:00 PM PT |
| Response time | Within 2 business days |
Saturday, Sunday and holidays: closed.
2. What we collect
When you order
Name, email address, phone number, billing address, shipping address, order and transaction details, and records of returns and refunds.
Payment information
Card details are entered directly into our payment processor's secure form and never reach our systems. We receive a payment confirmation, the last four digits and the card type.
Account information
Username, encrypted password and saved preferences, where you create an account.
Customer support
Whatever you include in your message, plus your email address. Where you ask for sizing help, that includes whatever you choose to tell us about your usual size or fit.
We don't ask for, and don't want, health information. Please don't send us medical records or diagnoses — we're a footwear retailer, not a healthcare provider.
Marketing preferences — whether you've opted in to promotional communications.
Automatically, as you browse
IP address, browser and device information, operating system, pages viewed, referral source, approximate location derived from your IP address, and cookie data.
3. Where it comes from
- Directly from you — when you order, create an account or contact us
- Automatically — through cookies, pixels and similar technologies
- From service providers — our e-commerce platform, payment processors, shipping and fulfillment partners, customer support tools, analytics and advertising providers
4. How we use it
| Purpose | What it covers |
|---|---|
| Fulfilling your order | Payment, shipping, delivery updates, returns and exchanges |
| Account management | Creating and maintaining your account, remembering preferences |
| Customer support | Answering questions, resolving problems |
| Fraud prevention | Authenticating accounts, detecting suspicious activity, securing the site |
| Site improvement | Understanding how the site is used and improving it |
| Marketing | Email and text where you've opted in, advertising measurement |
| Legal compliance | Accounting records, tax obligations, lawful requests, defending claims |
If you have an account, keeping your login details secure is your responsibility.
5. Cookies and tracking
| Type | What it does | Optional? |
|---|---|---|
| Essential | Cart, checkout, login, security | No — the site won't work without these |
| Functional | Remembers your settings and preferences | Yes |
| Analytics | Traffic and performance measurement | Yes |
| Advertising | Ad targeting, measurement and retargeting | Yes |
You can manage cookies through your browser settings or our privacy controls. Disabling essential cookies will break checkout. Blocking cookies alone may not stop all data sharing with advertising partners — see section 7 for the routes that do.
6. Who we share it with
- Website and e-commerce providers
- Payment processors
- Shipping, logistics and fulfillment partners
- Customer support and communications providers
- IT, hosting and security providers
- Analytics providers
- Advertising and marketing providers — subject to your consent
- Professional advisers, including accountants and legal professionals
- Government agencies, regulators and law enforcement — where legally required
Each receives only what its function requires and processes it under contract.
We may also disclose where necessary to comply with the law, protect our business or customers, investigate suspected fraud, or establish or defend legal claims.
If the business is restructured, sold or merged, customer records may transfer as part of that.
7. Sale, sharing and targeted advertising
We don't exchange personal information for direct monetary payment.
However, when advertising and analytics technologies run, information about your browsing reaches advertising partners. Under Nevada Revised Statutes Chapter 603A, the California Consumer Privacy Act and other state privacy laws, that may count as a "sale" or as targeted advertising — regardless of whether payment changes hands.
Nevada residents have a specific right to direct us not to sell their personal information. To exercise it, or to opt out generally:
- Use the "Do Not Sell or Share My Personal Information" link in our footer
- Adjust your cookie or privacy preferences on this site
- Enable Global Privacy Control in your browser — we honor GPC signals for that browser and device
- Email us at support@hike-flow.com with "Do Not Sell" in the subject line
You can also opt out industry-wide at optout.aboutads.info or networkadvertising.org.
Other than Global Privacy Control, we don't act on Do Not Track signals, as there's no agreed standard.
We don't knowingly sell or share the personal information of anyone under 16.
8. Payments
Payments are processed by PCI-DSS compliant providers, the industry standard for handling card data. Card payments are additionally protected by 3D Secure, so your bank confirms each transaction directly with you.
We don't store your complete card number or security code on our systems. Not as a general rule — at all.
9. How long we keep it
| Data | Retention |
|---|---|
| Order and transaction records | 7 years — tax and accounting |
| Account information | Until you delete your account |
| Marketing contacts | Until you unsubscribe |
| Customer support correspondence | 2 years after the matter closes |
| Site analytics | 26 months |
| Fraud prevention records | 3 years |
Where a dispute or legal claim is live, the relevant records stay as long as needed. Otherwise they're deleted or stripped of anything identifying.
10. Your privacy rights
Depending on where you live, you may have some or all of these rights:
Know / access — what we hold about you, and how we've used and shared it
Delete — request deletion, except records we're legally required to keep
Correct — fix anything inaccurate or incomplete
Portability — receive a copy in a usable format
Opt out of sale, sharing or targeted advertising — see section 7
Limit use of sensitive information — where that right applies
Appeal — if we decline a request, you may appeal by replying to our decision
Non-discrimination — we won't charge you different prices or refuse service for exercising these rights
These rights aren't absolute and may be subject to limitations, exceptions and identity verification.
To make a request: email support@hike-flow.com with "Privacy Request" in the subject line. We'll verify your identity — usually by confirming details of a recent order — and respond within 45 days. If a request is complex enough to need longer, we'll say so.
You may authorize an agent to make a request on your behalf. There's no charge for a privacy request.
11. Data security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information from loss, misuse, unauthorized access, alteration and disclosure — including SSL/TLS encryption across the site, restricted internal access and a PCI-DSS compliant payment processor.
No online system or storage method can be guaranteed completely secure.
If a breach affecting your personal information occurs, we'll notify you as required by Nevada law and other applicable state law.
12. Children's privacy
Our site isn't directed at children under 13, and we don't knowingly collect their personal information.
If you're a parent or guardian and believe a child has provided us with information, contact us and we'll delete it.
13. Third-party websites
Our site may link to websites and platforms operated by others. We don't control them and aren't responsible for their content, security or privacy practices.
14. Complaints
Contact us first — most things get resolved directly.
If our response doesn't satisfy you, you may appeal by replying to it. If the appeal is also declined, you may lodge a complaint with the Nevada Attorney General (ag.nv.gov) or your own state attorney general.
15. Changes to this policy
We may update this policy to reflect changes in our practices, our services or the law. The current version is always on this page with the date at the top.
16. Contact
Hike Flow LLC
Address: 3200 Las Vegas Boulevard South, Suite 600, Las Vegas, NV 89109, United States
Email: support@hike-flow.com
Phone: +1 (702) 784-7000
Business hours: Monday–Friday, 9:00 AM–9:00 PM PT