Return & Refund Policy

At Hike Flow, we want you to shop with confidence. If something about your order is not quite right, our customer support team is here to help.

We offer a 30-day return window for eligible products, subject to the conditions outlined below. This policy does not limit any rights or remedies available to you under applicable law.

Common Return Reasons

1. The Item Does Not Fit
   If you ordered the wrong size or would prefer a different size, you may request a return or exchange within the applicable return period. For sizing or preference-based returns, customers are generally responsible for return shipping costs unless we state otherwise.
2. Changed Your Mind
   Eligible products may be returned according to this policy. Footwear should remain clean, should not have been worn outdoors, and should be returned in suitable condition.
3. Faulty or Defective Item
   If your product arrives defective or develops an issue, please contact us with your order number and details of the problem. After reviewing the situation, we may provide an appropriate solution such as a replacement or refund.
4. Wrong Item Received
   If you receive the wrong product, size, or color, please contact us. We will work with you to resolve the issue and, when the error is ours, cover reasonable return shipping costs.
5. Item Damaged During Shipping
   If your order arrives damaged, contact us as soon as possible and provide clear photos of both the product and packaging. Our team will review the issue and help arrange an appropriate resolution.
6. Incorrect Shipping Information
   Please review your shipping details carefully before submitting your order. If you notice an error afterward, contact us as quickly as possible. We will try to update the information before shipment, although changes may not be possible once processing has begun.
7. Another Issue
   If your situation is not listed above, contact our customer support team and we will review your request.

Our 30-Day Return Policy

Hike Flow accepts eligible products for return within 30 days of delivery.

To qualify for a standard return, products should:

• Be clean and in resalable condition
• Not have been worn outdoors
• Be returned with the original packaging whenever reasonably possible
• Include any accessories, components, or items originally supplied with the product

How to Return Your Order

1. Contact Us: Email support@hike-flow.com with your order number and the reason for your return.
2. Receive Return Instructions: Our customer support team will provide the appropriate return instructions and return address.
3. Pack Your Return: Securely package the product to help protect it from damage during return shipping.
4. Ship Your Return: Send the package to the return address provided by our support team. We recommend keeping your shipping receipt and tracking information until your return is fully completed.
5. Return Review: Once your package is received, we will review the returned product before completing any applicable refund or exchange.

Please do not send returned products to our business address unless our customer support team specifically instructs you to do so. Our designated return location may be different.

Return Shipping Costs

For returns based on personal preference, an incorrect size selection, or a change of mind, customers are generally responsible for the cost of return shipping.

If you receive a defective, damaged, incorrect, or materially misdescribed product, please contact us before returning it. We will review the situation and provide instructions regarding any applicable return shipping costs.

Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Once we receive and review an eligible return, we will process the applicable refund as soon as reasonably possible.

Original shipping charges, optional expedited shipping fees, shipping protection fees, or other additional services may not be refundable unless otherwise required by applicable law or stated in this policy.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Defective, Damaged or Incorrect Products

If you believe you received a defective, damaged, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible at support@hike-flow.com .

To help us review the issue efficiently, please provide:

• Your order number
• A brief description of the problem
• Clear photos showing the issue
• Photos of the packaging when relevant

We will review your request and provide an appropriate resolution based on the circumstances and applicable law.

Exchanges

If you would like a different size or another eligible replacement product, please contact us before sending the original item back.

Exchanges are subject to product availability. If a direct exchange is unavailable, we may ask you to return the original product and place a new order.

Sale and Promotional Items

Products purchased during a sale or promotional offer may be subject to the specific terms of that promotion. Any special return conditions will be disclosed where applicable.

For bundle offers, multi-item promotions, or similar discounts, the refund amount may be adjusted to reflect the terms of the original promotion.

Items That May Not Be Eligible for Return

Certain products may not qualify for change-of-mind returns, including customized, personalized, final-sale, or other specifically identified products where disclosed before purchase.

These exclusions do not limit rights or remedies that may apply when a product is defective, damaged, incorrect, or otherwise subject to protections under applicable law.

Order Changes and Cancellations

We begin preparing orders shortly after they are placed. If you need to cancel or change your order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled once processing or shipment has begun.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Need Help With a Return?

If you have questions about a return, exchange, refund, damaged product, or order cancellation, please contact our customer support team:

Email: support@hike-flow.com

Business Information

Store Name: Hike Flow
Company Name: Hike Flow LLC
Business Address: 1314 Aspen Grove Drive, Fort Collins, CO 80525, United States
Email: support@hike-flow.com
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM